Last updated: 25 October 2026
Welcome to EBS Company.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website ebs-company.org, make a purchase, or use our IoT-connected products and services.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
When you make a purchase or create an account, we may collect:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely through third-party providers)
b. Device and Usage Data
When using our IoT devices or mobile app, we may collect:
- Device ID, model, and firmware version
- IP address and network information
- App usage and interaction logs
- Sensor or device activity data (e.g., motion detection, lock/unlock events)
c. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Remember your preferences
- Analyze traffic and improve performance
- Support personalized advertising and recommendations
You can control or delete cookies through your browser settings.
2. How We Use Your Information
We use the collected information to:
- Process and deliver your orders
- Provide product setup, support, and warranty services
- Improve our website, app, and user experience
- Send product updates, offers, or notifications (you can opt out anytime)
- Enhance the security and performance of our IoT devices
3. Sharing of Information
We do not sell your data.
We may share limited information with:
- Payment processors (for secure transactions)
- Shipping companies (to deliver your orders)
- IoT platform providers (for device connectivity and updates)
- Legal authorities when required by law
All partners are bound by confidentiality and data protection agreements.
4. Data Retention
We retain your personal data only as long as necessary for:
- Order and warranty management
- Compliance with legal obligations
- Resolving disputes and preventing fraud
5. Security of Your Information
We use encryption (SSL), secure servers, and regular security audits to protect your data.
However, no online platform can guarantee 100% security. You are responsible for keeping your account credentials private.
6. Your Rights
Depending on your region, you may have the right to:
- Access or request a copy of your data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise your rights, contact us at: 📧 Info@ebs-company.org.
7. Third-Party Services
Our website or app may include links or integrations with third-party platforms (e.g., Tuya, Smart Life, Google Home, Amazon Alexa).
We are not responsible for their privacy practices — please review their respective privacy policies.
8. Children’s Privacy
Our website and products are not intended for children under 13.
We do not knowingly collect personal data from minors.
9. Updates to This Policy
We may update this Privacy Policy periodically.
The “Last Updated” date at the top reflects the latest revision. Please review it regularly to stay informed.
10. Contact Us
If you have any questions about this Privacy Policy, contact us at:
📧 Info@ebs-company.org
🏢 New Cairo – Gardinia 3