Last Updated: [6/6/2021]
Thank you for shopping with us. We want you to be fully satisfied with your purchase.
If you are not completely happy, you may be eligible for a return, exchange, or refund under the conditions below.
1. Eligibility for Returns
You may request a return if:
- The item is defective, damaged, or not as described.
- The item is unused, in original packaging, and in resellable condition.
- The request is made within 14 days of receiving the product.
Non-returnable items include:
- Used or damaged products caused by customer misuse
- Items without original packaging
- Clearance or final-sale items
- Consumables (e.g., batteries, cables unless unopened)
2. Return Process
To start a return:
- Contact us at [ Info@ebs-company.org] with your order number and photos/videos of the issue.
- We will review your request within 24–48 hours.
- If approved, you will receive return instructions and the return address.
Note: Returned items sent without approval will not be accepted.
3. Refunds
After the returned product is inspected, your refund will be processed within 3–7 business days.
Refund method:
- Original payment method
- Or store credit (if preferred)
Shipping fees are non-refundable unless the item is defective or we sent the wrong product.
4. Exchanges
We offer exchanges for:
- Defective or damaged items
- Wrong model/variant received
Exchanges are subject to product availability.
5. Shipping Costs
- If the return is due to our mistake (wrong item, defective item), we cover the shipping.
- If the return is due to customer preference (change of mind), customer pays the return shipping fee.